Lovesick Grinch

1. Returns:
   - We accept returns only for manufacturing defects or if the item received is significantly different from the description.
   - Items must be returned within 14 days of receiving them.
   - To initiate a return, please contact our customer service team at info@realhartmusic.com with your order number and a clear explanation of the issue.
   - Returns must be unused, unwashed, and in their original condition with all tags attached.
   - We reserve the right to deny a return if the item is not in its original condition.

2. Refunds:
   - Once your return is received and inspected, we will notify you of its status via email.
   - If approved, a refund will be processed within 7 business days, to your original payment method.
   - Shipping fees and any applicable taxes/fees will not be refunded.
   - In case of manufacturing defects or significant discrepancies, return shipping costs will be covered by us. For other cases, return shipping costs will be the customer's responsibility.

Please note:
- Due to the exclusive nature of our one of one items, exchanges may not be possible. We recommend double-checking the size and details provided before making a purchase.
- We do not accept returns or refunds for any non-manufacturing related issues, such as change of mind, sizing issues, or style preferences.

If you have any questions or need further assistance, please reach out to our customer service team at info@realhartmusic.com. We are here to help!

1. Processing Time:
   - Once your order is received, we will require 1-2 business days to process and prepare it for shipment.

2. Shipping Methods:
   - We offer shipping both within Canada and internationally.
   - Orders will be shipped via a reliable courier service that provides tracking information.
   - The shipping cost will be calculated at the checkout based on the destination and package weight.

3. Shipping Time:
   - Shipping times may vary depending on the destination. For Canadian orders, please allow 3-7 business days for your order to arrive. International shipping times may vary further based on the destination country.

4. International Shipping:
   - We are pleased to offer international shipping to select countries.
   - Please note that any applicable taxes, duties, or customs fees imposed by the destination country are the responsibility of the customer.
   - It is important for customers to familiarize themselves with their country's customs policies and regulations before placing an international order.
   - Unfortunately, we cannot provide estimates or calculations for these costs, as they are determined by the customs authorities of the destination country.

5. Shipping Issues:
   - In the event of any shipping issues or delays, we will promptly communicate with you and work to resolve the matter as quickly as possible.

6. Shipping Costs:
   - Shipping costs are calculated at the checkout based on the destination and package weight. Please note that any applicable taxes, duties, or customs fees are the responsibility of the buyer.

7. Order Tracking:
   - Once your order is shipped, a shipping confirmation email including a tracking number will be sent to you. You can utilize this number to track the progress of your shipment.

If you have any inquiries or require further assistance regarding shipping, please do not hesitate to contact our customer service team at info@realhartmusic.com.

Please remember that this policy applies to both domestic and international orders. It is essential to review and understand your country's customs regulations and policies before placing an international order, as customers are responsible for any customs charges imposed upon delivery.